cancel
Showing results for 
Search instead for 
Did you mean: 
okey2
Level 2
11 6 1 1
Message 1 of 6
1,420
Flag Post

Solved!

Does anyone have the previous version of Conexant HD Audio Driver 2017/2018? It gave an audio issue

HP Recommended
hp zbook studio g5
Microsoft Windows 10 (64-bit)

I had an issue with my drivers, a window popped up saying 'a conexant audio device could not be found' causing my pc not to recognize audio devices. I updated to 12.37.0.102 Rev.Q of Conexant HD Audio Driver 2017/2018 found on the driver page of my hp zbook studio g5.

 

This driver caused a  lowstatic noise that gets louder if you turn up the volume and is always present. I want to downgrade to the previous driver that did not have an issue. Driver rollback throug windows 10 is not available sadly.

 

Thanks in advance!

1 ACCEPTED SOLUTION

Accepted Solutions
okey2
Author
Level 2
11 6 1 1
Message 6 of 6
Flag Post
HP Recommended

I actually had this problem before once, when I tried to eliminate another static I had and still have. I updated so I would go away, but instead it added that low static noise that scaled with the audio loudness slider. I was able to downgrade then, because on the driver page you could click 'previous versions'. That option is gone now, that is why I posted this question when my audio driver completely broke and I installed the new one to be able to hear sound again.

 

I just accidentally discovered that in the folder swsetup, all drivers from hp that I have ever installed were saved; even two older audio drivers. I installed one and it fixed the problem!

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5
IT_WinSec
Level 15
Level 15
10,086 9,824 813 3,944
Message 2 of 6
Flag Post
HP Recommended

Hello @okey2 

 

Thank you for posting in the HP Support Community

 

 

I cannot guarantee but in all cases you will need to post the hardware ID of the audio device - here is how to find it >> https://www.wikihow.com/Find-Hardware-ID

Once you post it, may be @Paul_Tikkanen may have an idea for the old driver

 

 

Before that, I suggest you try "turning back time" by using System Restore in Windows

 

- Please, shutdown the computer using the power button (pressed and hold for a at least 5-6 seconds until PC powers off)

- Power the computer back on.

As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu >> https://www.youtube.com/watch?v=GSN0qzXayUY

 

- Choose F11 for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

 

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

>> http://support.hp.com/us-en/document/c03327545#AbT5

>> http://support.hp.com/us-en/document/c03327545

>> https://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

 

 

Hope this helps. Let me know how it goes. Provide your feedback/reply.

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013
HP Laptops On Amazon - https://amzn.to/3wboBVLHP Spectre x360 - https://amzn.to/3dCflTZPLEASE SUBSCRIBE IF THIS HELPS YOU - IT HELPS ME :-)Here is a very qui...
Was this reply helpful? Yes No
okey2
Author
Level 2
11 6 1 1
Message 3 of 6
Flag Post
HP Recommended

Thank you for the quik response!

 

the hardware ID had two values:

INTELAUDIO\FUNC_01&VEN_14F1&DEV_20D0&SUBSYS_103C8427&REV_1000

and

INTELAUDIO\FUNC_01&VEN_14F1&DEV_20D0&SUBSYS_103C8427

in that order.

 

I will try the solution of sytem restore on a later date, since I need my laptop for work right now and I can't afford to waste much time doing troubleshooting and risk running in to unrelated issues. By the way, using system restore like you suggest won't delete any files right?

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
135,219 124,575 20,732 31,827
Message 4 of 6
Flag Post
HP Recommended

Hi:

 

I had looked into this extensively early this morning, and there is no record of a previous driver, so I would have no idea what one to provide.

 

That is why I didn't answer the question.

 

When you look up the details of the driver file on the HP FTP site, it reports that there are no previous versions.

 

ftp://ftp.hp.com/pub/softpaq/sp95001-95500/sp95069.html

 

PURPOSE: Routine
SOFTPAQ FILE NAME: SP95069.exe
SOFTPAQ MD5: b6eba54f42f23816fed7315b1f7a4864
SUPERSEDES: None
EFFECTIVE DATE: February 14, 2019
CATEGORY: Driver-Audio
SSM SUPPORTED: Yes

 

The only suggestion I can offer would be to look at the audio driver files listed on the other PC's support pages that are supported by this driver and see if there are any other versions you can experiment with.

 

PRODUCT TYPE(S):
Notebooks
HARDWARE PRODUCT MODEL(S):
HP ZBook 17 G5 Mobile Workstation
HP ProBook 650 G4 Notebook PC
HP ZBook 15 G5 Mobile Workstation
HP EliteBook 1050 G1 Notebook PC
HP ZBook Studio G5 Convertible Workstation
HP ZBook Studio G5 Mobile Workstation

Was this reply helpful? Yes No
IT_WinSec
Level 15
Level 15
10,086 9,824 813 3,944
Message 5 of 6
Flag Post
HP Recommended

@okey2 wrote:

Thank you for the quik response!

 

the hardware ID had two values:

INTELAUDIO\FUNC_01&VEN_14F1&DEV_20D0&SUBSYS_103C8427&REV_1000

and

INTELAUDIO\FUNC_01&VEN_14F1&DEV_20D0&SUBSYS_103C8427

in that order.

 

I will try the solution of sytem restore on a later date, since I need my laptop for work right now and I can't afford to waste much time doing troubleshooting and risk running in to unrelated issues. By the way, using system restore like you suggest won't delete any files right?


Hi,

 

No, System Restore will not affect personal files such as documents, pictures, music, movies, etc.

 

It will (should) restore previous driver versions, any previous system file and executable file, Windows Registry condition but 

no personal files are affected

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013
Was this reply helpful? Yes No
okey2
Author
Level 2
11 6 1 1
Message 6 of 6
Flag Post
HP Recommended

I actually had this problem before once, when I tried to eliminate another static I had and still have. I updated so I would go away, but instead it added that low static noise that scaled with the audio loudness slider. I was able to downgrade then, because on the driver page you could click 'previous versions'. That option is gone now, that is why I posted this question when my audio driver completely broke and I installed the new one to be able to hear sound again.

 

I just accidentally discovered that in the folder swsetup, all drivers from hp that I have ever installed were saved; even two older audio drivers. I installed one and it fixed the problem!

View solution in original post

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation