Does not dettect audio internal hardware after updating all possible drivers

[northwestman4]

My computer's speakers or microphone no longer work. When running troubleshooting it says it can't detect the devices. I have installed all possible drivers from Windows, HP and Intel. I reset the BIOS and restarted the computer several times. Please help!

[ub6424]

Hello @northwestman4 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Start windows <device manager>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[northwestman4]

Thank you. Here is the information requested:

OS Name: Microsoft Windows 10 Home

Version: 10.0.19044 Build 19044

System Model: HP Laptop 15-dw2xxx

System SKU 2Z155UA#ABA

BIOS Version/Date Insyde F.54, 5/11/2022

[ub6424]

Hello @northwestman4 

Please follow instructions ...

(1) Download and install BIOS Update

HP Firmware Pack (Intel Processors)

F.56 Rev.A

76.0 MB

Aug 15, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Download and Install/Update

Intel Chipset Installation Utility and Driver

10.1.18460.8229 Rev.A

1.0 MB

Dec 21, 2020

Download

Intel Dynamic Tuning Driver - Ice Lake

8.7.10201.13396 Rev.A

6.8 MB

Sep 1, 2021

Download

Intel Management Engine Interface (MEI) Driver - Ice Lake

2023.15.0.1249 Rev.A

17.4 MB

Dec 22, 2020

Download

Intel Serial IO Driver - Ice Lake

30.100.2010.1 Rev.A

1.2 MB

May 31, 2022

Download

Intel Software Guard Extensions Device (SGX) Driver

2.14.101.1 Rev.A

11.7 MB

May 31, 2022

Download

(5) Reboot 

(6) Start Windows <device manager>

- Locate device <Intel High Definition Audio>

- Right click -> Uninstall !

(7) Download and install

Realtek High-Definition (HD) Audio Driver

6.0.9319.1 Rev.A

558.8 MB

Jun 8, 2022

Download

(8) Reboot and test audio

(9) Please report your results

[northwestman4]

Hi, thank you so much for your help. I tried and it still didn't work. I can report the following:

1-3) Step one completed. When I first rebooted it didn't recognize my credentials, but after another reboot it did.

4) I was able to install the 2nd, 4th and 5th suggested drivers, but for the 1st and 3rd I got this error message. 

6-7) I was able to complete

😎 this is what I see. 

I can connect audio devices via USB and Bluetooth and it works that way. Any additional help is greatly appreciated! Thanks. 

[ub6424]

Hello @northwestman4 

Windows does not work correctly. Please reinstall it.

(1) Backup <all> personal data (documents/pictures/videos etc...) to external <USB hard drive>

(2) Please reinstall your operating system !

You need to prepare bootable <USB flash drive>

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

Information: Your product number is supported: 2Z155UA#ABA

(3) Please report your results