Dolby Audio app issue

[S0ap]

Upgraded to the latest driver 9.0.160.51 Rev.L downloaded from HP support site for my HP ENVY x360 15-aq267cl and now the Dolby Audio app shipped with laptop wont open. Trying to repair the Dolby X2 Audio App install via Add/Remove programs results in it not finding the dax2_app_release_x64.msi package. The SP95182 package does not contain this file and reverting to the older driver does not fix the issue either. 

Where can I find the installer to repair this issue as it evidently does not exit on the laptop when I perform a search?

[Raj_05]

Hi @S0ap,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

This issue often occurs due to conflicts or missing components during driver updates. Follow these steps to address the problem.

Check for Windows Updates

Ensure your system is fully updated:

1. Go to Settings > Update & Security > Windows Update.
2. Click Check for updates.
3. Install any pending updates and restart your system.

Uninstall and Reinstall the Dolby Audio App

Uninstall Dolby Audio:

• Go to Settings > Apps > Apps & Features.
• Locate the Dolby Audio app and select Uninstall.

Reinstall the Dolby Audio app:

• Visit the Microsoft Store and search for Dolby Audio.
• Download and install the app.

Perform a Clean Installation of the Audio Driver

Uninstall the current driver:

• Press Win + X and select Device Manager.
• Expand Sound, video and game controllers.
• Right-click on your audio device (e.g., Realtek, Conexant) and select Uninstall device.
• Check Delete the driver software for this device if prompted.

Restart your system.

Install the older audio driver:

• Download a compatible version of the audio driver (older than 9.0.160.51) from HP's support site for your laptop.
• Install the driver and restart your system.

Check for the Missing .msi File

The missing dax2_app_release_x64.msi file might indicate a corruption or incomplete download. To resolve this:

Manually search for the .msi file in:

• C:\SWSetup\ (default folder for HP driver downloads).
• Or the extracted contents of the downloaded SP95182 package.

If unavailable, redownload the SP95182 package:

• Extract it to a folder using software like 7-Zip.
• Search the extracted files for dax2_app_release_x64.msi.

[Raj_05]

Use the .msi file during the repair process:

• Run the repair installer for the Dolby Audio app via Add/Remove Programs.
• Point it to the extracted folder if prompted for the .msi file.

Use a Third-Party Uninstaller

If the above methods fail, use a third-party uninstaller like Revo Uninstaller to fully remove traces of the Dolby Audio app and its dependencies, then reinstall the app and drivers.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[S0ap]

That got me nowhere.

I uninstalled the Dolby Audio app fine.  No traces of it in Windows.  Cannot install from the MS Store app.  It checks for dependencies and then fails.  See screenshot.

 

Also, the missing dax2_app_release_x64.msi is truly missing.  Does not exist in the SP95182 package nor anywhere else on my computer.  

Can you provide me a link to the Dolby Audio installer that is the actual installer package or tell me how to remedy so it will install from the MS Store?  It came installed with my laptop so the installer must be available by HP.

[Raj_05]

Hi @S0ap,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support