cancel
Showing results for 
Search instead for 
Did you mean: 
sillybill
New member
6 4 0 0
Message 1 of 4
253
Flag Post

Dolby surround/DTS

HP Recommended
`````````
Microsoft Windows 10 (64-bit)

Ok my HDMI port works fine BUT will NOT pass through Dolby surround or DTS

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,957 2,602
Message 2 of 4
Flag Post
HP Recommended

@sillybill,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your computer?
  • What is the exact issue you are facing?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
sillybill
Author
New member
6 4 0 0
Message 3 of 4
Flag Post
HP Recommended

Model M7-N109DX

Product # CND6040JQT

 

I have made no changes of note except to TRY to watch Amazon Prime and Netflix  using my laptop and HDMI cable  wishfully in Dolby /DTS. YES  they both work fine BUT NO SURROUND

Was this reply helpful? Yes No
Echo_Lake
HP Support Agent
HP Support Agent
24,808 24,764 1,150 1,185
Message 4 of 4
Flag Post
HP Recommended

@sillybill

Thank you for posting back. 

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: ( do not skip any troubleshooting steps if you feel steps are repeating ) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open the HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation