Solved: Driver AUDIO REALTIK NOT WORKING AT ALL - HP Support Community

helleohamid · ‎12-26-2022

Hello ,

I Have HP EliteBook 840 G6

Is there a problem with the realtek audio driver 😫 ? It disappeared 2 weeks ago.. I contacted support and he opened a case so far there is no solution? I tried all the method found in youtube without solved also I installed HP image assistant and download all driver but same problem . I did restarting local by bios but same thing so what I do ?

helleohamid · ‎12-27-2022

@Banhien

I followed method exactly then once again same problem it is still audio disappear

Note :

bluetooth speaker it's working but speaker normal (with cable) doesn't work also I tried talk with translation by microphone it's worked .
stay the problem in audio output

View solution in original post

banhien · ‎12-26-2022

@helleohamid

Please perform a clean install Audio software/driver, this should help.

(a) Download the following driver and save on your computer,
https://ftp.hp.com/pub/softpaq/sp142501-143000/sp142821.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.

Regards.

BH
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helleohamid · ‎12-27-2022

@Banhien

I followed method exactly then once again same problem it is still audio disappear

Note :

bluetooth speaker it's working but speaker normal (with cable) doesn't work also I tried talk with translation by microphone it's worked .
stay the problem in audio output

Driver AUDIO REALTIK NOT WORKING AT ALL

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