Driver downloads

[3RDHELEN]

Trying to download chipset and audio, I already downloaded and installed BIOS. My question is when I go to download the chipset it says I already have a file and asks if I want to write over it.  My original problem was my audio icon was showing NO AUDIO OUTPUT DEVICE INSTALLED, and I have no sound. This happened after windows updates. Not being computer savy I need to know if I am to rename the next download or just allow it to write over it ?

[The_Fossette]

Hi @3RDHELEN,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that when you are downloading the chipset drivers it is asking you to overwrite the file.

I’d love to help!

I recommend you to allow it overwrite the file and install it.

I would like to know whether the audio issue is taken care? If not, follow the steps in the below article and check if it helps.

http://hp.care/2xSAkeK

Let me know how it goes.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Good day! Take care 🙂

Cheers!

[3RDHELEN]

I really appreciate your help with this issue, but still No sound.  I want to add that when I go into DM I see Sound in there, yet when I right click on the speaker icon on the task bar in playback and record it says No audio device installed.  Does that help you at all?

[The_Fossette · Accepted solution]

Hi @3RDHELEN,

Follow the steps in the below article and check if it helps.

http://hp.care/2xSAkeK

Let me know how it goes.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Good day! Take care 🙂

Cheers!

[3RDHELEN]

After four days and repeated installations, factory reset and etc. I finally have audio! THANK YOU SO VERY MUCH FOSSETTE:smileyvery-happy:

[The_Fossette]

Hi @3RDHELEN,

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Take care 🙂