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‎12-20-2020 04:41 PM

HP Recommended
Product: Pavilion 7
Operating System: Microsoft Windows 10 (64-bit)

Grandson completely deleted the driver for the camera. I have tried to recover but it is not showing up. I have upgraded to Windows 10. So I need the driver to make the camera work. I have went into the device manager and can not recover it from there. So please send me the driver.

1 person had the same question
3 REPLIES 3

‎12-31-2020 12:10 PM

HP Recommended

@Marge501

 

I reviewed your post and I understand that the webcam is not working on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03430151

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎01-10-2021 04:15 PM

HP Recommended

I had already tried all those steps. When I go into device manager the image driver to make the camera work is not there it was removed. I need the driver so I can restall it.

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‎01-11-2021 07:54 AM

HP Recommended

@Marge501

 

The webcam uses the Windows built-in drivers and there are no specific drivers for your webcam from HP. I recommend you perform a system restore back to the date when the webcam was working fine.

 

Refer to the below article for detailed steps.

 

https://support.hp.com/in-en/document/c03327545

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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