Uninstall the unknown drivers in the Device Manager, then restart the computer and reinstall them with the previously downloaded SoftPaq(s).
Don't hesitate to contact us in case of need.
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".