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‎08-12-2020 10:58 AM

HP Recommended
Product: g72-B66us notebook

Zoom call 

1 REPLY 1

‎08-15-2020 07:43 AM - edited ‎08-15-2020 07:45 AM

HP Recommended

@Shannon44

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the operating system?

While you respond to that, let's try these steps: 

  • Step 1: Check the microphone hardware.
  • Step 2: Update the audio driver
  • Step 3: Use the Troubleshooting tool
  • Step 4: Configure the sound settings in Windows
  • Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting step.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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