Earphone jack doesn't fit

[Nellw]

Hi there,

I'm having a small issue, my earphones don't fit into the port completely, they're both 3.5mm long but stop just short of fully going in, so I don't get any sound coming through them. One of them has 2 'rings' on the jack, and the other has  3. I am sure I'm putting it in the right port (the one with the headphones symbol next to it) and when I've gone to see if there was anything in the port, I couldn't spot anything (but my laptop is silver so some of the light is reflected back, I could be mistaken. I'd be really grateful if someone could offer me a solution! 

Many thanks!

[Echo_Lake]

@Nellw
Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that headphones don't fit into the port, 
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• When was the last time it worked fine?
• Have you made any hardware/software changes?
• Have you tried with different headphones or earphones?

The headphone size supported on HP PC's are 3.5mm.

Hope you are using the same size of headphones, also check inside the headphone port on the laptop if it has anything stuck inside and clean the port.

Lastly, try your headphones on another PC, iPod, or audio device to make sure the headphone jack is correct. If it works in everything else there is most likely something blocking the jack or you are connecting it to the wrong port.

If the issue still persists after trying out the steps it is a hardware issue with your laptop. 

Hope this helps! Keep me posted for further assistance.

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Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!