Earphone microphone not working in laptop

[Ak23_]

My HP Notebook 15- da0299tu laptop when i plug in my earphone the earphone microphone is not working , i can hear only the sound but my microphone is not working at all. I have attached the images that my audio drivers are installed still its not working

 

[Nirvana_95]

Hi @Ak23_ 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you're facing microphone related issue on your system. Do not worry, we are here to you to help you fix the issue.

May I know from when are you facing this issue?

May I know if you have made any recent hardware or software related changes to your system?

May I know if it only happens when you plug in the headphones to your system?

I would suggest you try to use your system without the headphones and let me know if the issue persists?

If the issue doesn't persist after removing the headphones it is the issue with the headphones and not the system microphone.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Ak23_]

From the past 3-4 weeks i am facing this problem before that when i plugged in my earphone in the laptop the microphone was working fine.

No i don't made any changes.

Yes when i plug in the earphone the earphone mic doesn't work but when i remove the earphone the system mic works perfectly.

No there is no problem with the earphone mic as i have already check with my mobile I think there is some fault in my laptop hardware.

Please help what can be done 

[Nirvana_95]

Thanks for your response. 

From what I have understood, the microphone of your system works fine. 

Could you please try to use alternate headphones on your system and let me know the outcome of it?

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @Ak23_

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks! 

[Ak23_]

yes i have checked with alternate earphones the microphone doesn't work when its plugged in.

[Nirvana_95]

Thanks for your response.

Please connect your headphones to your system and follow the troubleshooting steps from the Microsoft support page: https://support.microsoft.com/en-us/windows/fix-microphone-problems-5f230348-106d-bfa4-1db5-336f3557... 

Let me know how it goes.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Ak23_]

Tried everything from the microsoft support page but nothing helped me in fixing the problem

[ub6424]

Hello Ak23_,

please tell me what earphone microphone (full product name and product number) you are using ?

How (cable type) and where do you connect it ?

Please report your results.

best regards

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