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01-18-2021 09:28 PM - edited 01-18-2021 09:29 PM
Product: Envy 15 ep000
Operating System: Microsoft Windows 10 (64-bit)
I few months back my left speaker just stopped working. I have tried just about every solution I've seen on the internet. I've used windows and hp's troubleshooter. I've reinstalled my drivers multiple times. I am pretty much convinced it is a hardware problem. Can anyone shed any light on the situation and propose a possible fix? I have a warranty, but I would prefer not to go without my laptop for an extended period of time, and I don't have anywhere to backup my data to. Thank you. Edit: I would like to add that both the left and right audio channel work with headphones.
1 REPLY 1
01-22-2021 09:04 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
To download the latest version of the HP PC Hardware Diagnostics for Windows, go to the HP Hardware Diagnostics website.
In the HP PC Hardware Diagnostics Windows section, click Download Diagnostics Windows, and then follow the on-screen instructions to download and install the software.
In Windows, search for HP PC Hardware Diagnostics Windows, right-click the app in the search results and then select Run as administrator.
The HP PC Hardware Diagnostics Main Menu displays.
Click Component Tests.
On the Component Tests menu window, click Audio, and then select Audio Playback Test.
Click Run once.
Click Next, and then select an audio playback device to begin the test.
During the test, a few music notes play in sequence and repeatedly.
When the Audio Test completes, click Yes or No, depending on what you heard during the audio test.
The audio test results display on the screen.
If the audio test result passes, click Finish, close the tool, and then restart the computer.
If the audio test fails, write down the failure ID (24-digit code) so you have it available when you contact HP Customer Support. This information is also available in Test Logs.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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