Envy 16 Audio very distorted when I increase bass level

[PrebenGH]

I have just had the laptop for a few days. Yesterday I loaded up the B&O audio app and increased the bass level. When increasing the level from 50% to 75% the audio became very distorted. Going back to 50% it was OK again.

Is that a general issue or is there a problem with the loudspeaker(s) in my laptop?

[sandytechy20]

@PrebenGH

Welcome to the HP support community.

I understand that you are getting audio issues on your notebook, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[PrebenGH]

Hi 

Just after I got the laptop I did all the updates, and boy, there were quite a few, including several restarts.

So all updates for drivers, BIOS as well as Windows 11 were already installed.

As long as I don’t. Turn up the bass level, it is fine. So I probably will not do that.

Kind regards

Preben

[sandytechy20]

@PrebenGH 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.