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05-04-2020 08:09 AM
HP Envy 17", 2017; Windows 10; Normally, I leave the bluetooth turned off. Recently, I have been turning it on to send music to a Samsung sound bar. When turned on, it automatically connects to the soundbar and works flawlessly while playing music. When I stop transmitting and the screen goes to sleep, some time lateran error occurs that says "Hard disk error (3F0)" on a black screen. The computer has to be rebooted to recover. This error never occurs when bluetooth is turned off.
1 REPLY 1
05-11-2020 04:30 PM
@WittDe1 The hard disk error may not be related to the Bluetooth, however, to be sure, let's perform an extensive hardware test on the device using the below steps:
Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
- On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
- Click Extensive Test.
- Click Run once, or Loop until error.
- While the test is running, the time remaining and test result for each component display on the screen.
If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.
P.S: Welcome to HP Community 😉
Let me know how that pans out,
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Just in case you don't get back to us,
have a good day, ahead.
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