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WittDe1
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Envy 17" laptop crashes due to bluetooth

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HP Envy 17", 2017; Windows 10; Normally, I leave the bluetooth turned off. Recently, I have been turning it on to send music to a Samsung sound bar. When turned on, it automatically connects to the soundbar and works flawlessly while playing music. When I stop transmitting and the screen goes to sleep, some time lateran error occurs that says "Hard disk error (3F0)" on a black screen. The computer has to be rebooted to recover. This error never occurs when bluetooth is turned off.

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Riddle_Decipher
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@WittDe1 The hard disk error may not be related to the Bluetooth, however, to be sure, let's perform an extensive hardware test on the device using the below steps:

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

  • Hold the power button for at least five seconds to turn off the computer.
  • Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  • On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
  • Click Extensive Test.
  • Click Run once, or Loop until error.
  • While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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