Envy x360 doesnt detect earphones

[procrastinating]

Ive got this laptop few weeks ago but it doesnt detect any earphones connected in the earphones port. speakers work well, airpods also works but not normal phones. i cant find informations about the correct connectors are allowed, but until now, none of the ones i tried ws detected. i dont know if it's a problem or just a different connector that i didnt tried yet. 

HP ENVY x360 2-in-1 Laptop 13-bf0xxx

[ub6424]

Hello @procrastinating 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <device manager>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[procrastinating]

OS Name: Microsoft Windowns 11 Home

Version: 10.0.22000 Compilation 22000

System Model: HP ENVY X360 2-in-1 Laptop 13-bf0xxx

System SKU ( equals HP product number (p/n) ) 66B41UA#ABA

Processor 12th Gen Intel(R) Core(TM) i7-1250U, 1100Mhz, 10 core processors, 12 logical processors

BIOS Version/Date: Insyde F.03, 05/05/2022

Update: today one microphone worked in this laptop, but it was similar to others i tried, P3 connector

[ub6424]

Hello @procrastinating 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install / update

Intel Chipset Installation Utility and Driver

10.1.18950.8298 Rev.A

1.0 MB

May 27, 2022

Download

Intel Image Process Unit Driver

63.22000.3.7761 Rev.A

99.2 MB

Jul 22, 2022

Download

Intel Innovation Platform Framework Processor Participant Driver

1.0.10705.25772 Rev.A

9.2 MB

May 27, 2022

Download

Intel Management Engine Interface (MEI) Driver

2204.2.62.0 Rev.A

3.3 MB

May 27, 2022

Download

Intel Serial IO Driver

30.100.2148.1 Rev.A

1.2 MB

May 27, 2022

Download

(3) Reboot Windows

(4) Download and install / update

Realtek High-Definition (HD) Audio Driver

6.0.9326.1 Rev.A

197.6 MB

Jul 22, 2022

Download

Intel Gaussian and Neural Accelerator Driver

3.00.00.1400 Rev.A

0.5 MB

Aug 22, 2022

Download

(5) Reboot Windows

(6) Test again

(7) Please report your results 

[procrastinating]

the sp140719 is not installing

[procrastinating]

sorry, it says "press any key to continue"

it did installed now, but any change...

[ub6424]

Hello @procrastinating 

I am wondering about the installation problem.

This is the official HP driver (sp140719.exe) -> Realtek High-Definition (HD) Audio Driver

Try to download the driver again.

Kind regards

[ub6424]

Hello @procrastinating 

(1) Start Windows <device manager>

- Right click device "Realtek(R) Audio" -> uninstall

(2) Install the downloaded audio driver again

(3) Reboot Windows

(4) Please report your results

[procrastinating]

i tried, but didnt work.

i also tried the hard reset like the virtual hp assistent suggested, but didnt work too.

after i reinstalled those 8 audio drivers you suggested first, the laptop seemed to be demanding more rom, so the last thing i tried was go back to restauration point we created before reinstall those drivers. im not sure if windows couldnt go back successfuly, but now it got a problem in the windows key. every time i try to open it, it returns an error, like this:

i tried to reinstall all those drivers again, tried windows update, hp support assistant, another restoration poin but there wasnt any else. i tried to search about this error but nothig helped yet. 

[ub6424]

Hello @procrastinating 

---

@procrastinating wrote:

...

i also tried the hard reset like the virtual hp assistent suggested, but didnt work too.

Please explain what "hard reset" you have done. You know that we have created a restore point before !

Kind regards