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‎02-10-2022 01:56 AM

HP Recommended
Product: HP Pavilion 14 inch Laptop PC 14-ec0000 (2Z8E3AV)
Operating System: Microsoft Windows 11

My Pavilion laptop runs on pre-installed Windows 11. Whenever the laptop goes into sleep mode the speakers stop working. I see message "No Audio Device is Installed". When I use HP Support Assistant - Fix Audio Issues, I see an entry in the report which states "The Speaker, Headset or Headphone is unplugged". Then I test the audio and click the button [Unable to Hear Audio]. The support Assistant goes to "Audio Check Diagnostics" and repairs the audio driver. Even there, by clicking [Test Audio] button I cannot hear any sound. To the question "Was Your Problem Solved?" I say "NO". The Support Assistant goes to "Diagnosing Additional Audio Devices". Still it says, "The Speaker, Headset or Headphone is unplugged". I close the window and Support Assistant. At this stage something weird happens. If I [Restart] the laptop, the driver is repaired and the speakers start working till the laptop goes into sleep mode. But If I shut down the laptop and start it again the speakers are still not working. They start working after the laptop is Restarted again. Any solution?

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