External microphone not being recognized on laptop

[JABROWN97]

Basically, I bought a gaming microphone headset off Amazon a couple of weeks ago. I bought it partly so I could chat to my friends when I play on my PlayStation, but I also planned on using it to contact family via Skype. The headset does work on laptops and PC's as well. I have used it on my brother's laptop, which is also a HP laptop, and the microphone worked fine.

When I plug the headset in to the headphone jack, a pop up comes up informing me that I have plugged a device into my audio jack. However, when I go to the Control Panel and Sound Settings to configure and set up the headphone, my headset does not show up. I do not know why this.

I have searched all over the internet to no avail. I was just wondering why this is. I am sure there is a simple and obvious solution to this, but unfortunately I am not very good with technology and cannot see it. Hopefully one of you will be able to help me. Any information or advice you could give would be greatly appreciated. If there is any other information you need, let me know. Thank you.

[Raj1788]

@JABROWN97

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

Right click on the “Volume icon” on the bottom right corner.

a) Select “Recording devices”.

b) Under the “Recording” tab right click on the white empty space and check the box that says, “Show disabled devices” and “Show disconnected devices”.

c) Right click on “Stereo Mix” and “Enable” this device.

d) Highlight “Stereo Mix”, click on “Properties” and go to the “Listen” tab.

e)Check the box "Listen to this device", also change the drop-down box below "Playback through this device" to be your second audio device.

f)To verify that you've done this correctly, go back to the sound dialog tab “Playback”, you should now see both of your audio devices showing the little green graphs moving.

If this does not fix it, please perform a system restore to an earlier time before the issue occurred from this link: http://support.hp.com/us-en/document/c03327545

Please select the option “Restore your computer when Windows starts normally”. Then follow the on-screen instructions and check again.

If it still does not work, please go to the device manager and uninstall the audio drivers. Steps:

• Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device.
• Then restart the computer and update the bios, chipset and audio drivers from this link: http://hp.com/drivers and follow the on-screen instructions.
• Then check if the situation has been corrected.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)