External speaker playing only one side when plugged into headphone jack. Please advise.

[JoshuaCaleb]

I have a Cambridge Soundworks SBS52. It is discontinued. I used it on my HP Pavilion 15 and Sony Vaio occasionally to get more sound when listening to music or various things to get better sound at times.

It never had any problems  before trying to use it on this laptop in the latest version of Windows 10. I am aware it is from a company that is out of business, and originally designed for a different version of Windows (if it was only designed for Windows). 

However, I noticed that with my laptop, it is only utilizing the left speaker when plugged into the headphone jack. Also, when I plug in the headphones to the right speaker (it has a headphone jack in the speaker), the headphones only play from the left earphone.

This means that for some reason, the laptop is routing sound only to the left side, but also some programming is routing to the headphones the same way if the headphones are not directly plugged into the laptop.

I am wondering if there might be something like some kind of software or something that might make the sound route through both speakers if the speakers are plugged in.

I used to have a version of windows on a laptop that had a channel mixer or something.

I wonder also if this laptop allows external speakers that aren't bluetooth oriented? the HP Pavilion 15 allowed it through the headphone jack, and I used the same speakers from 2016-2021 most likely.

[JoshuaCaleb]

Hello, I have tested this on another laptop today, and it works fine. Both laptops have windows 10 21H2 64 bit. I am wondering if somebody might be able to advise me. My laptop has two sound drivers. One is a realtek sound driver, and one is Nvidia. the page for driver updates only had a driver update for realtek. when i updated it, nothing changed. I also am curious if the date format is day then month, or month then day, since it looks like the driver was not updated.

It seems logical to me that my personal laptop is causing the sound not to play in the right speaker, since the other laptop allowed the sound to play.

[JoshuaCaleb]

I am wondering if anybody has any information about this?

A while back on Microsoft support communities, people were able to resolve this. However, not anymore. It seems like a compatibility issue with some systems, but I would like to see if there are some system settings to get various external speakers to function that might only function on certain HP laptop systems?

It seems to me that the HP Laptop 17 is telling the speaker that to only use the left channel in this model, but it does not do that in the headphones that are compatible with apple iphones. 

So if anyone might be able to tell me why, and if anything in the system might be adjusted, please advise. It will be appreciated.