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Joanne_8
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Extremely loud white noise coming from left speaker

HP Spectre x360 Convertible 13-ae0xx
Microsoft Windows 10 (64-bit)

Hi,

 

My laptop is making extremely loud white noise coming from what appears to be my left speaker. This white noise comes on when I am trying to play any type of audio through my speakers and sometimes sporadically comes on without reason.

 

Times it has sporadically come on:

- happened once as I typed this post (for ~1 sec) with a pair of earbuds plugged into the headphone jack (audio setting not on mute)

- happens when I wake my computer from sleep mode (audio setting was on mute)

- happens when I boot up my laptop when I get to the pin screen to enter my laptop (audio setting was on mute)

- when the noise was happening (when volume was not on mute), I muted the volume, and the noise continued to persist

- When my earbuds are plugged in, no audio is playing, noise comes on when I unplug the earbuds and stops when I plug the earbuds back in (doesn't always stop, works most of the time though). When the earbuds are plugged back in, no noise comes from the earbuds

- sometimes having my earbuds plugged in trick to keep it quiet doesn't work - ex. I wake my computer up from sleep without earbuds plugged in. Then the loud noise occurs and I plug in the earbuds in as an attempt to make the noise stop - but it doesn't work and noise continues to come from the left speaker even though the earbuds are plugged in.

- white noise level does not change even if I change the volume on my laptop

- what I noticed: the noise stops eventually; I have yet to encounter a test case where the noise never seems to stop

[EDIT] - When I unplug my earbuds, the noise comes back on (audio is not on mute) and when I try to plug my earbuds back in, the noise continues and stops at a unknown time. Then I try playing a song (earbuds are plugged in now), the audio coming from my earbuds sound completely fine

 

When a pair of earbuds are plugged in and I try to play audio, (I tried YouTube and Spotify), the audio sounds completely fine; but when I do not have a pair of earbuds plugged in, the loud white noise comes on for more than 5 seconds (length of noise time is not constant - varies each time).

 

This is my first time experiencing this and I have never had an audio problem with this laptop until now. My laptop is only about 1 year old (bought it last year), so it is fairly new for it to be experiencing any type of problems. I have never dropped my laptop before either.

 

Is it just my laptop? Is there something I can do to fix this? Whenever the sound comes on randomly, it honestly is very sudden, shocking, and terrifying. I have attached a small video to show what I mean by white loud noise. 

 

Displayed in the video:

- pressed play on a video on YouTube

- noise came on

- I paused the video, noise continued to persist

- then it stopped

- I decided to press the play button again to see if it would come on; and it did 

- the USB that you see plugged in the video is just my mouse

 

[video]

 

Any help is greatly appreciated!

 

3 REPLIES 3
HP Support Agent
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Extremely loud white noise coming from left speaker

@Joanne_8, Welcome to the HP Support Community!

 

Thank you for the detailed information. Have you tried connecting external speakers and check if the issue persists?

Was there any liquid spillage on the speaker area of the Spectre x360?

 

For now, let us try these steps:

 

Install updates using HP Support Assistant

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Also, update BIOS using this link. If the issue persists, proceed to the next step.

 

Run a test on the hardware components of the PC

 

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. Perform Component Test > Audio. Share the result on your next post.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

Joanne_8
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Extremely loud white noise coming from left speaker

That fixed it completely - thank you so much! Now my speakers are working fine. 

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HP Support Agent
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Extremely loud white noise coming from left speaker

@Joanne_8

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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