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‎09-07-2017 07:54 AM

HP Recommended
Product: HP 15-AY113NT Y7Y90EA
Operating System: Microsoft Windows 10 (64-bit)

I purchased a HP 15-AY113NT Y7Y90EA series laptop. the mute button light won't work. The mute button itself works, but not the light. How can I fix this? I run Windows 10 64-bit . Thanks!

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-07-2017 08:18 AM

HP Recommended

Hi,

 

Download and reinstall the Realtek HD Audio software package on the following link.

 

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78234.exe

 

When the reinstallation has completed, restart the notebook and let Windows fully load for a few minutes before checking the function of the mute led.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

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4 REPLIES 4

‎09-07-2017 08:18 AM

HP Recommended

Hi,

 

Download and reinstall the Realtek HD Audio software package on the following link.

 

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78234.exe

 

When the reinstallation has completed, restart the notebook and let Windows fully load for a few minutes before checking the function of the mute led.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎09-07-2017 09:33 AM

HP Recommended

I just solved my problem thanks to your help.

Have a good day!

Was this reply helpful? Yes No

‎09-07-2017 09:39 AM

HP Recommended

You're welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎03-30-2018 04:40 AM

HP Recommended
Just run the hp support assistant!!!!!!

It ROCKS!!

MINE FAILED.. RAN THE UPDATE FROM THE support assistant..

It works now!!!!!!
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