Factory Reset caused audio to stop working.

[Nnema]

I recently started to have some issues with my Hp Pavillion X2 in relation to slogishness and general stuttering when using the laptop. I did a factory reset on the device, hoping that it would aid this issue. However, after the reset i noticed that the audio on my device no longer works. The audio icon on my taskbar is there, however there is a red X right next to it. i have tried detecting problems, restarting the device, searching for audio, troubleshooting the problem yet nothing is working. i also noticed that the battery icon is nowhere to be found, so i dont even know what percentage my battery is on.

Any help would be highly appreciated. 

EDIT: I have just tried to go into tablet mode and the touch screen is also not working !

[A4Apollo · Accepted solution]

Hi! @Nnema, Welcome to HP forums.

I understand you have audio issues with your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Have you tried checking with an external speaker or headphone? Does the issue persist?

Please share the product number of your PC to assist you better.

I appriciate your efforts for trying out the steps before reaching out to us.

As you mentioned the audio has stopped functioning after performing a factory reset on your PC.

Try updating the latest version of BIOS and audio drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Also, Make sure that Windows Audio service is started.

a. Click Start, type services.msc and press Enter.

b. Double-click "Windows Audio" service.

c. Click the Log On tab.

d. Click Local System account, and then click OK.

e. Right-click "Windows Audio" service, and then click Start.

f. Follow the same steps for "Windows Audio Endpoint Builder" service.

Please try the steps recommended below.

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High-Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High-Definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

background intelligent transfer service (BITS) transfers files (downloads or uploads) between a client and server and provides progress information related to the transfers. If the BITS service is turned off, windows update may have problems delivering files to your computer.

Start the BITS service click start, and then click run.

Type services.msc in the open box and then click ok.

Right-click background intelligent transfer service, and then click properties.

On the general tab in the startup type box, click Automatic, and then click apply.

In the service status section of the properties dialog box, verify that the BITS service is started. if it is not started, click start.

Click apply, and then click ok.

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

If the issue still persists uninstall the audio driver from device manager and install the drivers using HP recovery manager.

Refer this article to know how to restore drivers using HP recovery manager.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nnema]

Thank you for your help MrRobot. I discovered that when I did a factory reset on my device it caused a removal of all my drivers. Using a custom search for the drivers relating to my pc solved the issue.

[KrazyToad]

@Nnema

It looks like you were interacting with @Nnema, but he is out for the day. I'm KrazyToad & I'm at your service. 

I'm glad you got this issue sorted out

Do visit our HP Forums and drop us a message anytime you need assistance

Thank you and have a wonderful day 😊