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‎02-05-2025 05:03 PM

HP Recommended
Product: HP ENVY 17.3 inch Laptop PC 17-ch0000 (23T01AV)

Disaster …. I got the error message “no audio device found”, and  the microphone showed the same after I updated windows.  I decided to try a factory rest using HP help service, which downloaded onto a usb drive.  All was well at this point, I followed the prompts from F11 boot up and away it went.  Half way through the reinstall, a pop up informed me that I was on battery power, and the next step required my laptop to be plugged in.  I plugged it in, hit the continue button ….. and nothing happened, I reconnected the power cord several times and clicking on the continue didn’t make the pop up disappear, which meant the re-installation wouldn’t continue.  Having tried everything, I had no option to turn the computer off.  Now it won’t reboot and when trying to recover through F11, it comes up with an error 🤷🤷.  I’m now truly stuck and only know it’s an HP envy, i7, 1TB SSD, originally cost around £1,100.

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