cancel
Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 39
10,644
Flag Post

Failed installation: Conexant HD Audio Driver

HP Recommended
Elitebook 850 G3
Microsoft Windows 10 (64-bit)

The HP Support Assistant tells me that there is an update available: Conexant HD Audio Driver SoftPaq number sp106142 Version: 10.0.3690.123. I tried several times to install the driver but it just fails with the following message: "Failed installation: Conexant HD Audio Driver".

 

The currently insalled driver has the version 10.0.18362.1.

 

My questions:

a) Is there an installtion log file where I can get more meaningful information?

b) Is there a way to completely uninstall the previous driver? When I try to uninstall it via device manager it gets installed again automatically before I can start the driver setup.

 

Thank you for your support

38 REPLIES 38
Level 1
1 1 0 7
Message 2 of 39
Flag Post
HP Recommended

I have a ProBook 450 G3, and have EXACTLY the same problem. Super frustrating. 

Level 2
2 2 0 9
Message 3 of 39
Flag Post
HP Recommended

I have exactly the same issue with a ZBook G4

Please advise.

Level 2
4 4 0 16
Message 4 of 39
Flag Post
HP Recommended

Same problem with my EliteBook 840 G3. It matters because this update is necessary for the Windows 10 2004 feature update.

Level 1
2 1 0 4
Message 5 of 39
Flag Post
HP Recommended

I have the same problem with my Elitebook 850 G5.

Current version is 10.0.18362.1, the version it wants to install is 12.43.1.134 (sp106154)

Level 1
1 1 0 4
Message 6 of 39
Flag Post
HP Recommended

Same for HP ProBook 650 G2.

I have currently ver. 9.0.232.60

Level 1
2 2 0 3
Message 7 of 39
Flag Post
HP Recommended

Same problem HP ProBook 450 G5

Level 2
4 4 0 16
Message 8 of 39
Flag Post
HP Recommended

Today (after some Windows updates yesterday) the installation wizard comes up using the HP Support Assistant and completes the installation with a SUCCESS result. But after restart, both Windows and the Support Assistant indicate that the same driver is still available (needing to install), and the Windows Update still says my system is not ready for the 2004 feature update. Something is still not working with this.

Level 2
2 2 0 9
Message 9 of 39
Flag Post
HP Recommended

I had posted earlier and now, after patch Tuesday, I have the same experience as James198. The installation indicates success, but after reboot, the old driver is still installed and the HP Support Assistant still indicates an update is needed.

 

Does the support team monitor this forum?

 

Please advise.

 

Geo222

Level 1
1 1 0 3
Message 10 of 39
Flag Post
HP Recommended

I have also the same experience as James198 and Geo222.
The installation of Conexant HD Audio Driver  "sp106154" indicates success, but after reboot, the old driver is still installed and the HP Support Assistant still indicates an update is needed

HP ProBook 450G5

Help please

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation