Flat sound - no bass in sound

[M0rk0l0]

There is no bass in sound, flat sound. I have tried reinstalling drivers and reverting to older versions.Nothing. There is a ton of topics on this issue, but not a single working solution.

Dear HP, you have completley lost your mind. Unacceptable.

[Elohi_NR]

Hi @M0rk0l0,

Welcome to the HP Support Community. 

I'd like to help!

Follow the advanced troubleshooting steps to resolve audio issues on your laptop computer.

Rollback the audio driver

If you have audio issues after installing updates or running Windows Update, try rolling back your audio driver.

Search Windows for Device Manager, and then select Device Manager in the list of results.

Select Sound, video and game controllers or expand the arrow next to it.

Right-click your sound card or audio device, and then select Properties.

Select the Driver tab, and then select Roll Back Driver.

Read and follow the instructions, and then select Yes to roll back your audio driver. Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elohi_NR]

Hi @M0rk0l0,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[M0rk0l0]

No success.

I have tried to roll back drivers version and also to update drivers. Doesn't work.