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‎06-03-2018 09:52 AM

HP Recommended
Product: XOT64PA#ABG
Operating System: Microsoft Windows 10 (64-bit)

The sound on my computer is not working properly on playback. When I troubleshoot the problem it says Generic Audio Driver detected. I purchased the computer 09/08/2017. Any help with this problemwill be appreciated

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-03-2018 01:14 PM

HP Recommended

@Susan69

 

I think your machine is X0T64PA#ABG (zero) not XOT64PA#ABG (leter O), its specs

 

        https://support.hp.com/us-en/document/c05463562

 

Please try

 

(a) Download the following software and save on your computer

 

       https://ftp.hp.com/pub/softpaq/sp82001-82500/sp82196.exe

 

(b) Go to Device Manager to uninstall Sounds and reboot machine,

(c) Right click the downloaded file and select Run as administrator.

 

Hope new driver helps.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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2 REPLIES 2

‎06-03-2018 01:14 PM

HP Recommended

@Susan69

 

I think your machine is X0T64PA#ABG (zero) not XOT64PA#ABG (leter O), its specs

 

        https://support.hp.com/us-en/document/c05463562

 

Please try

 

(a) Download the following software and save on your computer

 

       https://ftp.hp.com/pub/softpaq/sp82001-82500/sp82196.exe

 

(b) Go to Device Manager to uninstall Sounds and reboot machine,

(c) Right click the downloaded file and select Run as administrator.

 

Hope new driver helps.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎06-03-2018 11:08 PM - edited ‎06-04-2018 12:11 AM

HP Recommended

Thanks for you quick reply it has helped and the audio is now working

Was this reply helpful? Yes No
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