• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎04-13-2025 01:04 AM

HP Recommended

Hp notebook 15ayoo6tx

Reply
1 REPLY 1

‎04-14-2025 12:52 PM

HP Recommended

Hi @15ay006tx 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

If your HP Notebook 15-ay006tx is showing "Generic audio driver detected" in Windows 10, it usually indicates an issue with the audio driver. Here are HP-specific steps to resolve this:

1. Download the Correct Audio Driver

  • Visit the HP Support page and search for your laptop model (HP Notebook 15-ay006tx).
  • Download the latest Realtek High-Definition (HD) Audio Driver for Windows 10.

2. Uninstall the Generic Audio Driver

  • Open Device Manager (press Windows + X and select it).
  • Expand the Sound, video, and game controllers section.
  • Right-click on the generic audio driver and select Uninstall device.
  • Check the box for Delete the driver software for this device and click Uninstall.

3. Install the HP Audio Driver

  • Run the driver installer you downloaded from the HP Support page.
  • Follow the on-screen instructions to complete the installation.
  • Restart your laptop after the installation is complete.

4. Run HP Support Assistant

  • Open the HP Support Assistant app on your laptop.
  • Go to Updates and Messages and check for any pending driver updates.
  • Install any recommended updates for audio drivers.

5. Update BIOS

  • Check for a BIOS update on the HP Support page for your laptop model.
  • Follow the instructions to update the BIOS, as it may resolve compatibility issues.

6. Test Audio Output

  • After completing the steps, test the audio by playing a sound or video.
  • If the issue persists, run the Windows Troubleshooter by going to Settings > Update & Security > Troubleshoot > Playing Audio.

Let me know how these steps work for you or if you need further assistance! 😊

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.