06-10-2019 09:28 AM - edited 06-10-2019 09:29 AM
I noticed that my computer since when I bought it, It has the B&O Audio Control that is based on Realtek Audio manager, but it wasn't very customizable settings and I love the old and good Realtek Software, my question is how can I simply go to Realtek Audio manager?
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06-12-2019 01:03 PM - edited 06-12-2019 01:03 PM
@PeterMega The new update is meant to get the B&o instead of the Realtek Audio Manager probably because we have a contract with the B&o now, the same cannot be changed manually as that's a part of the HP Policy now, you could make changes on how the B&o sounds using the below steps, however, to change the entire software you may need to use 3rd party applications/website and HP doesn't support or recommend doing the same.
For steps on resolving sound issues on B&o, please use the below steps:
- Go to Windows Device Manager > Sound, video and game controllers section.
- In the list of audio device drivers, look for Realtek High Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
- Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
- Right-click and select Update Driver Software.
- Select Browse my computer for driver software.
- Select Let me pick from a list of device drivers on my computer.
- You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
- In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
- At the Update Driver Warning window, click Yes. You should see a confirmation window with the High Definition Audio Device displayed. Click Close.
- In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High Definition Audio.
- At the prompt to reboot, click Yes.
- Enjoy your music now with no compression!!
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