HAP AcpCreateAudioEngine fail with status (0xC00000BB)

[Lexorn]

The issue is - laptop freezes (powering off via button is the only way then) or goes in reboot randomly. Might not happen in a day, might happen multiple times (happened just as I was writing this description).

Here's a screenshot from an event viewer and a QR code from a bluescreen:

And here is the information from the "Details" tab:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="IntcAzAudAddService" />

  <EventID Qualifiers="49152">258</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>0</Task>

  <Opcode>0</Opcode>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2023-01-30T21:03:54.5571566Z" />

  <EventRecordID>2467</EventRecordID>

  <Correlation />

  <Execution ProcessID="4" ThreadID="492" />

  <Channel>System</Channel>

  <Computer></Computer>

  <Security />

  </System>

- <EventData>

  <Data>\Device\00000058</Data>

  <Data>HAP AcpCreateAudioEngine</Data>

  <Data>0xC00000BB</Data>

  <Binary>000000000300300000000000020100C000000000BB0000C000000000000000000000000000000000</Binary>

  </EventData>

  </Event>

It really makes it almost impossible to concentrate on anything really. Followed all recommendations from other topics - they didn't help. Also made an entire HP check (F2 at startup) it all passed well.

I also reinstalled windows 10 with formatting the drive. Didn't make any difference.

Hope you can help...

[Julemole]

Hi, you can solve the problem? i've the same problem

[Lexorn]

So... It looks like that the problem was with a connection through a "Jack-port" on the right side of the laptop. Crashes stopped after I switched to a Bluetooth headset.

I'm still kinda puzzled that no one else found such a simple solution... Anyway, if anyone has the same problem - try to switch your audio output devices. Hope that helps.

UPD: No, it happened again today. I'll probably switch to MAC or anything else, no HP from now on, I guess.