HD Beats Audio Program Missing After MS Creators Update

[VExperience]

Downloaded the Windows 10 Creators Update yesterday and noticed a monotone audio sound.  After searching and troubleshooting my Notebook PC throughly, discovered that my HD Beats Audio program is missing.  How do I resolve this problem?

[DavidPK]

Hi,

Can you post back with the full Model No. and Product No. of your Envy 17 series notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

Regards,

DP-K

[VExperience]

HP ENVY TS 17 Notebook PC is the complete model name.  The Product Number is: E8A11UA#ABA.

[DavidPK · Accepted solution]

Hi,

The beats gui is provided by the audio software package, so try downloading and reinstalling the IDT software on the following link.

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

When the installation has completed, restart the notebook and let Windows fully load before checking.

Regards,

DP-K

[VExperience]

DP-K,

You are FANTASTIC!  My Beats icon is back and so is my stereo sound.  Thank you so much for your help!

[DavidPK]

Hi,

You're welcome and good to hear it's Ok

All the best,

DP-K