• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-29-2019 03:22 AM

HP Recommended
Product: HP G61
Operating System: Microsoft Windows 10 (64-bit)

I HAVE LOST AUDIO ON MY HP G61 AFTER AN UPDATE, I HAVE TRIED TROUBLESHOOTING, DRIVERS AND EVERYTHING I CAN THINK OF. THE SYSTEM SAYS ALL AUDIO DEVICES ARE WORKING PROPERLY BUT OBVIOUSLY SOMETHING IS NOT SO EITHER THERE IS A MOBO FAULT OR AUDIO HAS BEEN DISABLED IN BIOS, THERE ARE NO AUDIO SETTINGS SHOWING IN THE BIOS SO IS IT POSSIBLE THERE ARE HIDDEN SETTINGS AND IF THERE ARE HOW DO I OPEN THEM? 

1 REPLY 1

‎01-30-2019 07:23 PM

HP Recommended

@suki2013,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

I would like to inform you that there are no hidden features for the audio in BIOS. I recommend you perform a system restore on the computer back to the date when the audio was working fine.

 

Follow the steps in the below article to perform a system restore.

 

https://support.hp.com/in-en/document/c03327545

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.