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tcher_1224
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HP 14-cf2000 Laptop PC (7CY87AV) audio problem

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HP 14-cf2000 Laptop PC (7CY87AV)
Microsoft Windows 10 (64-bit)

My audio is on and off and I don't know the main reason.

No speakers or headphones are plugged in.

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banhien
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Message 2 of 2
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@tcher_1224 

 

Please perform a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
              https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111808.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
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