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‎01-16-2022 10:36 AM

HP Recommended
Product: HP 620
Operating System: Microsoft Windows 10 (64-bit)

Hi All

 

I have an HP 620 notebook and my pc sound and microphone doesnt work

 

i upgraded to windows 10

 

please can some one help me to find the drivers for the audio and wifi

 

thank u

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-16-2022 12:01 PM

HP Recommended

Your screenshot shows that the D-Link wifi adapter should be working.

 

There are no W10 drivers for that model wifi adapter.

 

D-Link Support Resources (dlink.com.au)

View solution in original post

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9 REPLIES 9

‎01-16-2022 10:39 AM

HP Recommended

Hi:

 

For the audio, the only suggestion I can offer, would be to try the W10 IDT audio driver from a newer model notebook.

 

Restart the PC after installing the driver.

 

6.10.6492.0 

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe 

 

What model wifi adapter does your notebook have?

 

Since your notebook is not supported by HP for W10, there may be some devices you can't get to work.

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‎01-16-2022 10:44 AM

HP Recommended

Bulletproofnick_0-1642354802255.png

hi there thanks for the quick reply i got the above error

 

its the on board wifi 

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‎01-16-2022 10:49 AM

HP Recommended

You're very welcome.

 

Sorry, that didn't work.

 

The only other thing I can think of would be to try the Windows 7 driver from your notebook's support page.

 

https://ftp.hp.com/pub/softpaq/sp47501-48000/sp47808.exe 

 

The wifi is a removable card and there can be one of several different models installed.

 

Too many to name.

 

Is there a device labeled as a Network Controller in the device manager?

 

If so, please post the hardware ID for it so I can figure out what driver it needs.

 

Use this guide for how to find the hardware ID for a device.

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

 

 

 

 

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‎01-16-2022 10:54 AM

HP Recommended

i have no unknown drivers 

 

the sound driver which it allocates by seaching with windows 10 doesnt work

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‎01-16-2022 11:10 AM

HP Recommended

I suggest if you just did an in-place upgrade from W7 to W10, that you go back to W7 and continue using your notebook on W7, where everything works.

 

How To | Go Back To Windows 7 or 8 from Windows 10 - YouTube

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‎01-16-2022 11:13 AM

HP Recommended

Bulletproofnick_0-1642356510545.png

the dlink is my usb wifi dongle

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‎01-16-2022 12:01 PM

HP Recommended

Your screenshot shows that the D-Link wifi adapter should be working.

 

There are no W10 drivers for that model wifi adapter.

 

D-Link Support Resources (dlink.com.au)

1 person found this reply helpful
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‎01-16-2022 12:14 PM

HP Recommended

thank u for taking the time 

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‎01-16-2022 12:18 PM

HP Recommended

You're very welcome.

 

Sorry, that I wasn't able to help you to get W10 running 100% on your notebook.

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