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Posts: 6
Member Since: ‎04-04-2017
Message 1 of 10 (281 Views)
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HP 9470m Mute button do not mute

Product Name: Folio 9470m
Operating System: Microsoft Windows 7 (64-bit)

I just bought a HP 9470m Ultrabook. 3 days ago, the hard mute button (next to wifi button) still works fine. However, I just updated BIOS today. After that, the button does not work at all. It does not mute. When I press it, it just shows the volume bar. It does not even increase or decrease the volume. Any one has the same issue and can suggest solution?

 

Thanks,

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Accepted Solution

Re: HP 9470m Mute button do not mute

Hello @GBL84,

 

Thank you for your time. I just fixed it. I udpated the "unknown device" driver. Reset. Done. It's working now. 

 

Regards,

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Regents Professor
Posts: 3,906
Member Since: ‎04-09-2015
Message 2 of 10 (270 Views)

Re: HP 9470m Mute button do not mute

Hello @bluesky141,

 

 

Please try to load defaults after going to BIOS, Tap F10 at the boot.

 

Go to BIOS Page.

 

Under MAIN Tab, click Restore defaults > Save changes and exit.

 See if that helps.

 

If not reinstall drivers from the below link, restart after installing and check if that works.

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5271102&swItemId=ob_130088_1&swEnvOid=406...

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

Tutor
Posts: 6
Member Since: ‎04-04-2017
Message 3 of 10 (248 Views)

Re: HP 9470m Mute button do not mute

Dear @GBL84,

 

Thank you but can you show how I can go to BIOS? This is new to me.

 

Regards,

 

Regents Professor
Posts: 3,906
Member Since: ‎04-09-2015
Message 4 of 10 (233 Views)

Re: HP 9470m Mute button do not mute

[ Edited ]

Hello @bluesky141,

 

Thank you for your reply !!

 

 

 

PIC 1

 

bi.JPG

 

 

PIC 2

 

bbb.JPG

 

PIC 3

 

 

bb.JPG

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

 

 

Tutor
Posts: 6
Member Since: ‎04-04-2017
Message 5 of 10 (225 Views)

Re: HP 9470m Mute button do not mute

 

Regents Professor
Posts: 3,906
Member Since: ‎04-09-2015
Message 6 of 10 (212 Views)

Re: HP 9470m Mute button do not mute

Hello @bluesky141,

 

 

Have you restarted the PC after installation 

 

Is your PC under Warranty. 

Verify the warranty status here:

 http://support.hp.com/us-en/checkwarranty   

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

Tutor
Posts: 6
Member Since: ‎04-04-2017
Message 7 of 10 (200 Views)

Re: HP 9470m Mute button do not mute

Hello @GBL84,

 

Thank you for your time. I just fixed it. I udpated the "unknown device" driver. Reset. Done. It's working now. 

 

Regards,

Regents Professor
Posts: 3,906
Member Since: ‎04-09-2015
Message 8 of 10 (189 Views)

Re: HP 9470m Mute button do not mute

You're very Welcome !!

 

If you are happy with the help you received share the good news! Let others know this reply was helpful by accepting this solution

 

You can also show your appreciation by giving kudos.

 

We appreciate your feedback. It's what keeps our community such a helpful, vibrant place for our members.

 

All the Best !!   Thanks for being a member!

 

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

Regents Professor
Posts: 3,906
Member Since: ‎04-09-2015
Message 9 of 10 (119 Views)

Re: HP 9470m Mute button do not mute

You're welcome.  @bluesky141

 

If you are happy with the help you received it is customary to mark the provided answer with information as the "Solution" rather than you thank your post. Also show your appreciation by giving kudos.

 

 

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

Tutor
Posts: 6
Member Since: ‎04-04-2017
Message 10 of 10 (112 Views)

Re: HP 9470m Mute button do not mute

Thanks for reminding. I just hope people can find correct solution to the problem via my post. However, I do appreciate your attention to my matter. I did give a kudo to show my appreciation.
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