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‎09-29-2019 10:21 AM

HP Recommended
Product: HP AUDIO SWITCH HP OMEN
Operating System: Microsoft Windows 10 (64-bit)

HP AUDIO SWITCH VERSION 1.0.179.0 runnin on my 17-cb0002na. Latest windows drivers, hp support assistant updates at the time of writing

 

When i am gaming in borderless window mode fullscreen and access the audio switch via the taskbar, the user interface menu will not dissapear when selecting your prefered audio. Clicking the taskbar icon only closes and reopens the ui. Switching to microphone and selecting an input does not solve it either. Right clicking and selecting exit or manage bluetooth is the only way and while gaming this is very bothersome, 

 

Seeing as this issue only happens while a game is open, it's most likely dx related. When no games are open it works perfectly.

1 REPLY 1

‎10-01-2019 04:48 PM

HP Recommended

@Gabbatek Welcome to HP Community!

I recommend you reinstall the HP Audio Switch using the below steps:

  • Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device.
  • Then restart the computer and update the bios, chip-set and audio drivers from this link: Click here

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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