• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-23-2019 01:59 PM

HP Recommended
Product: HP Laptop 17-by0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

After installation Windows 10 update n°1903  HP Audio control has stopped working and  the message below appears :

"Realtek audio console does not support this machine"

 

audio1.jpg

Thank you for your help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-23-2019 02:10 PM

HP Recommended

@R_Wan 

 

Please download and install Realtek audio software:

 

   https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98683.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎12-23-2019 02:10 PM

HP Recommended

@R_Wan 

 

Please download and install Realtek audio software:

 

   https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98683.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎12-24-2019 12:57 PM

HP Recommended

This solution has resolved my problem 

 

HP Audio control works again ,

 

Thank you for your help,

 

Regards,

 

R_Wan

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.