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- HP Community
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- Notebook Audio
- HP Connexant Audio drivers not working

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12-01-2017 12:40 PM
I have a HP Probook 650 G3 laptop with windows 10 running(64-bit).
I'm facing issue with Audio drivers.
On reboot it says Connexant Audio drivers could not be found
Got a red cross mark on volume icon below at the corner
Tried installing the path from the below link SP80320 and SP81155
https://support.hp.com/us-en/product/hp-probook-650-g3-notebook-pc/11623696/document/c05519670/
Tried re-installing HP Smart Sound technology. Still the issue persists
Please help to resolve
12-01-2017 12:50 PM
Please try Intel Video Driver and Control Panel (64 bit) to fix the Intel audio problem (yes, it comes with Intel video).
http://ftp.hp.com/pub/softpaq/sp79001-79500/sp79270.exe
Then reinstall
http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81155.exe
Regards.
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03-22-2018 09:50 AM
I have a HP Probook 650 G3 laptop with windows 10 running(64-bit).
I'm facing issue with Audio drivers.
On reboot it says Connexant Audio drivers could not be found
Got a red cross mark on volume icon below at the corner
Tried installing the path from the below link SP80320 and SP81155
https://support.hp.com/us-en/product/hp-probook-650-g3-notebook-pc/11623696/document/c05519670/
Tried re-installing HP Smart Sound technology. Still the issue persists
I have also updated all the Updates that the HP Assistant recomends
All with the Same result with
On reboot it says Connexant Audio drivers could not be found
Got a red cross mark on volume icon below at the corner
03-22-2018 08:05 PM
Go to Device Manager, And find your audio driver.
Then, right-click and Uninstall it. (No harm done.)
Then right-click on the folder and click "Scan for hardware changes" and the driver will automatically reinstall itself.
If not it's a physical problem.