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‎12-01-2017 12:40 PM

HP Recommended
Product: HP Probook 650 G3
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Probook 650 G3 laptop with windows 10 running(64-bit).

I'm facing issue with Audio drivers. 

On reboot it says Connexant Audio drivers could not be found

Got a red cross mark on volume icon below at the corner

Tried installing the path from the below link SP80320 and SP81155

https://support.hp.com/us-en/product/hp-probook-650-g3-notebook-pc/11623696/document/c05519670/

Tried re-installing HP Smart Sound technology. Still the issue persists

Please help to resolve123.PNG 

 

4 REPLIES 4

‎12-01-2017 12:50 PM

HP Recommended

@bukhari2

 

Please try Intel Video Driver and Control Panel (64 bit) to fix the Intel audio problem (yes, it comes with Intel video).

 

   http://ftp.hp.com/pub/softpaq/sp79001-79500/sp79270.exe

 

Then reinstall

 

    http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81155.exe

 

Regards.

BH
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‎03-22-2018 09:50 AM

HP Recommended

I have a HP Probook 650 G3 laptop with windows 10 running(64-bit). 

I'm facing issue with Audio drivers. 

On reboot it says Connexant Audio drivers could not be found

Got a red cross mark on volume icon below at the corner

Tried installing the path from the below link SP80320 and SP81155

https://support.hp.com/us-en/product/hp-probook-650-g3-notebook-pc/11623696/document/c05519670/

Tried re-installing HP Smart Sound technology. Still the issue persists

 

I have also updated all the Updates that the HP Assistant recomends

 

All with the Same result with 

On reboot it says Connexant Audio drivers could not be found

Got a red cross mark on volume icon below at the corner

Was this reply helpful? Yes No

‎03-22-2018 09:52 AM

HP Recommended

I have done those and same issue 

Was this reply helpful? Yes No

‎03-22-2018 08:05 PM

HP Recommended

Go to Device Manager, And find your audio driver.

Then, right-click and Uninstall it. (No harm done.)

Then right-click on the folder and click "Scan for hardware changes" and the driver will automatically reinstall itself.

If not it's a physical problem.
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