HP E24mv g4 microphone and camera issues

[DrBrugger]

Hi,

I am using two HP E24mv G4 FHD monitors with my zenbook with windows 11.

I have them connected to a USB hub over two display port cables. (no daisy chaining)

- the speaker of the monitor is working fine

- the video from the monitor camera is only available when I connect it directly to my laptop via the usb B connector on the monitor

- the microphone on the monitor is not working at all. neither trough the usb B connector nor the DP cables. It shows up when connected over usb B cable but the sound level is always 0, also when I press the mute/unmute button on the display.

how can I make the video work with the DP cables?

how can I make the microphone work?

[DrBrugger · Accepted solution]

---> UPDATE:

what has helped me temporarily is to update the monitor and all drivers on my laptop.

for this register the monitor in your hp account, then select it and then select supprt -> update drivers and display software