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‎01-21-2018 08:09 AM - edited ‎01-21-2018 08:10 AM

HP Recommended
Product: HP ENVY 14-1200 Notebook PC series
Operating System: Microsoft Windows 10 (64-bit)

Product name: HP ENVY 14-1191ez

Product number: XE684EA#UUZ

 

 

 

Hello,

 

I recently upgraded my HP Envy Notebook from Windows 7 Home x64 to the latest WIndows 10 Version 1709,  Fall Creators Update. Most drivers were installed through the Windows update  assistant, but there's still no sound coming from my Notebook.

 

I've tried to install the IDT High-Definition Audio driver from the HP support website, but the installation failed and aborted. Updating the driver manually via Deivce Manager didn't resolve the problem either, I simply can not install the IDT High-Definition Audio driver.

 

I'm very frustrated after trying many hours and days to resolve the issue.

Please help me.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-21-2018 03:03 PM - edited ‎01-21-2018 03:09 PM

HP Recommended

Hello @Paul_Tikkanen,

 

 

I could finally resolve the issue. Although, not with the method you have suggested. I disabled the AMD Graphic and the AMD Audio driver, then uninstalled and removed the device node. I also removed any device listed in the sound category. After that, I was looking for some hidden devices (devmgr_show_nonpresent_devices) and found out, that there's was an unlisted Audio Device on High Definition Audio BUS under the category for Other Devices. I clicked on the button to update driver, and browsed to the SP63555 folder of previous extracted files from the package. There, I picked up the STWRT.inf file (WDM\Vista folder) and could manually install the IDT High Definition Audio CODEC to my suprise. I went ahead (after a restart) and executed the SP63555 setup without any issue. I believe that the issue was caused with the AMD Audio driver that somehow conflicted with the install of the IDT driver.

 

Finally everything is installed:

 

1.png

 

DxDiag also do recognize the audio drivers now:

 

-------------
Sound Devices
-------------
            Description: Lautsprecher / Kopfhörer (IDT High Definition Audio CODEC)
 Default Sound Playback: Yes
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C1436&REV_1004
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6491.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 16.08.2013 00:00:00, 551936 bytes
            Other Files: 
        Driver Provider: IDT
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Headset-Kopfhörer (IDT High Definition Audio CODEC)
 Default Sound Playback: No
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C1436&REV_1004
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6491.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 16.08.2013 00:00:00, 551936 bytes
            Other Files: 
        Driver Provider: IDT
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
            Description: Internes Mikrofonarray (IDT High Definition Audio CODEC)
  Default Sound Capture: Yes
  Default Voice Capture: No
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6491.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 8/16/2013 05:21:10, 551936 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

            Description: Headset-Mic (IDT High Definition Audio CODEC)
  Default Sound Capture: No
  Default Voice Capture: Yes
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6491.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 8/16/2013 05:21:10, 551936 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

--------------
System Devices
--------------
     Name: High Definition Audio-Controller
Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_1436103C&REV_05\3&11583659&0&D8
   Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 10.00.16299.0015 (English), 9/29/2017 14:40:59, 86016 bytes
   Driver: C:\Windows\system32\DRIVERS\drmk.sys, 10.00.16299.0015 (English), 9/29/2017 14:40:59, 96768 bytes
   Driver: C:\Windows\system32\DRIVERS\portcls.sys, 10.00.16299.0015 (English), 9/29/2017 14:40:59, 379392 bytes

 

 

View solution in original post

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9 REPLIES 9

‎01-21-2018 08:12 AM

HP Recommended

Have you tried to fully uninstall the driver and reinstall the driver?  You could also try searching the Hardware ID to see if HP has a Windows 10 X64 Driver from another laptop that might work.  

Please remember to select the answer
Was this reply helpful? Yes No

‎01-21-2018 08:46 AM - edited ‎01-21-2018 08:54 AM

HP Recommended

Thanks for the quick relpy.

 

I already tried that,  multiple times without much success. I'm unsure which would be the correct Hardware ID as DxDiag does not recognize any driver, description is empty. Printing the information leaves me following:

 

 

-------------
Sound Devices
-------------
            Description: 
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: 
        Manufacturer ID: 
             Product ID: 
                   Type: 
            Driver Name: 
         Driver Version: 
      Driver Attributes: 
            WHQL Logo'd: 
          Date and Size: 
            Other Files: 
        Driver Provider: 
         HW Accel Level: Emulation Only
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

--------------
System Devices
--------------

     Name: High Definition Audio-Controller
Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_1436103C&REV_05\3&11583659&0&D8
   Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 10.00.16299.0015 (English), 9/29/2017 14:40:59, 86016 bytes
   Driver: C:\Windows\system32\DRIVERS\drmk.sys, 10.00.16299.0015 (English), 9/29/2017 14:40:59, 96768 bytes
   Driver: C:\Windows\system32\DRIVERS\portcls.sys, 10.00.16299.0015 (English), 9/29/2017 14:40:59, 379392 bytes

     Name: High Definition Audio-Controller
Device ID: PCI\VEN_1002&DEV_AA60&SUBSYS_1436103C&REV_00\4&3CBEAED&0&0108
   Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 10.00.16299.0015 (English), 9/29/2017 14:40:59, 86016 bytes
   Driver: C:\Windows\system32\DRIVERS\drmk.sys, 10.00.16299.0015 (English), 9/29/2017 14:40:59, 96768 bytes
   Driver: C:\Windows\system32\DRIVERS\portcls.sys, 10.00.16299.0015 (English), 9/29/2017 14:40:59, 379392 bytes

 

 

Edit:

 

The only driver which is recognized and installed is the AMD High Definition Audio driver:

 

HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002
HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100
Was this reply helpful? Yes No

‎01-21-2018 09:09 AM

HP Recommended

Hi, @ChrisM86

 

The only suggestion I can offer would be to try this W10 IDT audio driver from a slightly newer notebook than yours.

 

Install and restart the PC...

 

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

 

6.10.6491.0     Windows 10 (64-bit)

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

Was this reply helpful? Yes No

‎01-21-2018 09:30 AM - edited ‎01-21-2018 09:31 AM

HP Recommended

Hello @Paul_Tikkanen

 

 

Thank you for your reply.

Unfortunately, the installation failed, and no driver could be installed.

 

 

I guess I'm out of luck...

Was this reply helpful? Yes No

‎01-21-2018 09:34 AM

HP Recommended

You're very welcome.

 

Sorry that driver didn't work.

 

That was the only one that had any chance of working.

 

The only other thing you can do would be to try this...

 

Go to the device manager and click to expand the Sound, video and game controllers device category.

 

1. Select the IDT High Definition Audio CODEC under that category.

2. Select Driver tab.

3. Click the Update Driver button.

4. Select  -> Browse my computer for driver software.

5. Select -> Let me pick from a list of device drivers on my computer.

6. Select  High Definition Audio Device (Not  IDT High Def...  this is important.) and click Next.

    A warning message may appear,  but click Yes.

7. Windows has successfully updated your driver software.

8. Restart the PC.

 The key is step 6.

Was this reply helpful? Yes No

‎01-21-2018 03:03 PM - edited ‎01-21-2018 03:09 PM

HP Recommended

Hello @Paul_Tikkanen,

 

 

I could finally resolve the issue. Although, not with the method you have suggested. I disabled the AMD Graphic and the AMD Audio driver, then uninstalled and removed the device node. I also removed any device listed in the sound category. After that, I was looking for some hidden devices (devmgr_show_nonpresent_devices) and found out, that there's was an unlisted Audio Device on High Definition Audio BUS under the category for Other Devices. I clicked on the button to update driver, and browsed to the SP63555 folder of previous extracted files from the package. There, I picked up the STWRT.inf file (WDM\Vista folder) and could manually install the IDT High Definition Audio CODEC to my suprise. I went ahead (after a restart) and executed the SP63555 setup without any issue. I believe that the issue was caused with the AMD Audio driver that somehow conflicted with the install of the IDT driver.

 

Finally everything is installed:

 

1.png

 

DxDiag also do recognize the audio drivers now:

 

-------------
Sound Devices
-------------
            Description: Lautsprecher / Kopfhörer (IDT High Definition Audio CODEC)
 Default Sound Playback: Yes
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C1436&REV_1004
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6491.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 16.08.2013 00:00:00, 551936 bytes
            Other Files: 
        Driver Provider: IDT
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Headset-Kopfhörer (IDT High Definition Audio CODEC)
 Default Sound Playback: No
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C1436&REV_1004
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6491.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 16.08.2013 00:00:00, 551936 bytes
            Other Files: 
        Driver Provider: IDT
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
            Description: Internes Mikrofonarray (IDT High Definition Audio CODEC)
  Default Sound Capture: Yes
  Default Voice Capture: No
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6491.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 8/16/2013 05:21:10, 551936 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

            Description: Headset-Mic (IDT High Definition Audio CODEC)
  Default Sound Capture: No
  Default Voice Capture: Yes
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6491.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 8/16/2013 05:21:10, 551936 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

--------------
System Devices
--------------
     Name: High Definition Audio-Controller
Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_1436103C&REV_05\3&11583659&0&D8
   Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 10.00.16299.0015 (English), 9/29/2017 14:40:59, 86016 bytes
   Driver: C:\Windows\system32\DRIVERS\drmk.sys, 10.00.16299.0015 (English), 9/29/2017 14:40:59, 96768 bytes
   Driver: C:\Windows\system32\DRIVERS\portcls.sys, 10.00.16299.0015 (English), 9/29/2017 14:40:59, 379392 bytes

 

 

Was this reply helpful? Yes No

‎01-21-2018 03:09 PM

HP Recommended

That is great news!

 

Glad you got the sound to work again.

Was this reply helpful? Yes No

‎01-21-2018 03:12 PM

HP Recommended

Yeah! Couldn't be happier with that. Thank you for your help, and assistance.

 

Regards

Was this reply helpful? Yes No

‎01-21-2018 03:21 PM

HP Recommended

Anytime.

Was this reply helpful? Yes No
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