• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-25-2020 02:33 AM

HP Recommended
Product: HP ENVY X360 - 13-ar0501sa
Operating System: Microsoft Windows 10 (32-bit)

I have purchased this product but really did not use for any video meetings as I have other official laptop which is used daily for work purpose. However I now am trying this for family meetings during COVID and my voice is not getting to other side during video chats. I tried cortana as well and no voice is recognised.

when I inserted headphones in jack, it worked well..

My question is whether this laptop version has any internal microphone or not? else this is a feature I missed to check. it has wonderful speaker though

 

1 REPLY 1

‎04-25-2020 02:47 AM

HP Recommended

@Gaurav74 

 

Its specs

 

   https://support.hp.com/au-en/document/c06385585

 

It does have   HP Wide Vision HD Camera with integrated dual array digital microphone

 

            mic 13ar.png

 

Please try

 

    https://support.hp.com/au-en/document/c03421813

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.