HP ENVY x360 Laptop 13-ay0096au audio volume fluctuates

[numloxx]

Volume level goes up and down randomly. Any ideas? Sound Troubleshooter fails to find any issues.
Is this software or hardware fault?
It's getting really annoying.

[Nirvana_95]

Hi @numloxx 

Welcome to HP Community.

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: HP Support Assistant

HP Customer Support - Software and Driver Downloads 

HPSA will automatically search for all the latest drivers for your Notebook

Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

Click Check for updates and messages to scan for new updates.

Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

Click the update name for a description, version number, and file size.

Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

Select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted on how it goes

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[numloxx]

Link doesn't work

[Nirvana_95]

I am sorry about that. You may use the link here: https://support.hp.com/gb-en/help/hp-support-assistant 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[numloxx]

I saw HP Support Assist and checked for updates.

There was only a BIOS update which I installed, and no further Windows updates.

Sound issues still exist.

[Nirvana_95]

In that case, I would suggest you boot your system in safe mode and check its functionality in safe mode. Here is a link that will help: https://support.hp.com/in-en/document/c00806682 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead!