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‎03-20-2023 04:32 PM

HP Recommended

My HP Envy X360 13M-BD0023dx has issue/bug about sound.

 

The sound is suddenly fading or  loud on one side, the other side becomes quiet while playing music or video.

 

I did anything such as: uninstall and reinstall lastest Realtek driver (6.0.9183.1), update lastest Bios (F.20), update Windows (21H1) to fix this problem, but nothing change. When I restart computer and play music, the sound is just ok in a little while and then the problem happens again.

 

I think it’s a bug about Realtek driver, please recommend me the solution to fix it, because I very disappointed about this sound experience.

 

Many thanks and best regards

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5 people had the same question
1 REPLY 1

‎03-31-2023 11:02 AM - edited ‎03-31-2023 11:05 AM

HP Recommended

Same issue here (HP Envy x360 13-bd0080ng). I do think as well that it's a software issue. When having the laptop connected to the hi-fi system through the headphone jack, the same fade in/fade out happens on the speakers of the hi-fi system.

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