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‎11-21-2022 11:41 AM

HP Recommended
Product: HP EliteBook x360 1040 G8 Notebook PC IDS Base Model
Operating System: Microsoft Windows 11

HP EliteBook x360 1040 G8 Notebook PC IDS Base Model microphone disappeared after windows 11 upgrade. Technician has reformatted drive and reinstalled again - microphone cam on and worked for one day and then disappeared again. Have tried all recommended fixes, including updating drivers, removing microphone and rebooting. System works fine with an external microphone. Diagnostics reports that Windows Audio Endpoint and Windows Audio services are not running, however when I check the services they are both running. tried stopping and restarting teh services - no luck. I see the problem was reported before. https://h30434.www3.hp.com/t5/user/viewprofilepage/user-id/4898616

 

 

2 people had the same question
1 REPLY 1

‎11-21-2022 04:30 PM

HP Recommended

Hello @PeterUW 

Sorry to hear that you are having problems ... I would like to help you.

(1) Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

 

(2) Start <HP Support Assistant>

Section <Fixes & Diagnostics>
- Fix audio issues

 

ub6424_0-1669073390493.png

 

(3) Please report your results

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