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‎02-15-2021 05:31 AM

HP Recommended
Product: Elitebook 745 G6
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

I am using HP ELITEBOOK 745 G6 
Facing  Audio crackling, popping issue in speaker and headphones

Tried reinstalling and updating Audio driver

Updated BIOS and Updated all other devices Nothing Works

It seems many users with HP E LITEBOOK 745 G6  face this issue 

Please provide a fix 

Audio Driver: Realtek Audio Driver

Processor : AMD Ryzen 5 pro

Band & Olufsen Audio

 

2 people had the same question
2 REPLIES 2

‎02-15-2021 12:00 PM

HP Recommended

@ganesh4195 

 

This is something to do with AMD drivers. Please


    (a) Uninstall Audio driver

    (b) do a cleanup using following information/fix:

           https://www.amd.com/en/support/kb/faq/gpu-601

          https://drivers.amd.com/drivers/amdcleanuputility.exe

   (c) reboot machine


Machine will re-install Audio driver for you.


Regards.

BH
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‎02-16-2021 07:40 AM - edited ‎02-16-2021 08:31 AM

HP Recommended

Hi Thanks for reply

If I remove  COMPLETELY REMOVE AMD DRIVER WILL IT AFFECT THE SYSTEM. 

 

Under sound video and game controller in device manager.  

I find AMD audio device & Realtek Audio device which one I should remove .Can you comment on this.

@banhien

 

 

 

 

 

 

 

 

 

 

 

 

 

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