HP Envy 13 - Sound

[sjg67]

Only had laptop a few weeks, since day 1 I have had sound issues.

When I switch on Sound can be very quiet even at 100%. Looking at the device manager the graphic never shows the sound going beyond 50%. It is very quiet until I go through the audio check and fix. It isn't particularly loud to begin with..maybe due to the size of the laptop.  A while later sound may go quiet,

When I switch on the laptop next time...sound quality is low again. 

Also having issues with the microphone too... isn't loud at all.

Very frustrated with this and thinking of looking to send this back , though it all seems like driver issues as occasionally i can get the sound through the speakers louder.

Is there a permanent fix for this as I am very disappointed and couldn't recommend this laptop as a result.

[sjg67]

Sometimes on the left speaker is louder than the right though at the same balance level too.

[banhien]

@sjg67 

HP has hundreds of models/products called HP Envy 13 machines . We need to know what is your HP Envy 13  first. What is it ?

Regards.

[sjg67]

Apologies, it is HP ENVY Laptop 13-ba0xxx

[banhien]

---

@sjg67 wrote:

Apologies, it is HP ENVY Laptop 13-ba0xxx

---

@sjg67 

It does not help, xxx can be from 000aa to 999zz. For example

                 HP ENVY Laptop - 13-ba0079tu     or    1B8X0PA#aa     where aa=country code.

Anyway, Please perform a clean install Audio software/driver, this should help.

   (a) Download the following driver and save on your computer,
                 https://ftp.hp.com/pub/softpaq/sp112001-112500/sp112101.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.

Regards.