HP Envy 15 Notebook PC Beats audio speaker doesn't work on Windows 10

[MishaZvyagin]

HP ENVY TS 15 Notebook PC

SKU: F7S85EA#ACB

S/N [Personal Information Removed]

After update to WIndows 10 Beats Audio speaker on top of the keyboard stopped working. Audio comes only from the bottom of my Laptop.

I found this solution https://h30434.www3.hp.com/t5/Notebook-Audio/HP-Envy-15-Notebook-PC-Beats-audio-speakers-no-longer/m...

but  the link http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe for the update of IDT HD Audio Software package doesn't work.

[Paul_Tikkanen · Accepted solution]

Hi:

See if this link works for you...

6.10.6492.0

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

[MishaZvyagin]

Hi Paul.

Thank you for your quick reply.

The solution definitely made my lower speakers sound much louder but the top Beats Speaker still doesn't work.

For some time Beats Audio Configurator returned to the Task bar, but after restart it's missing again. FN+B won't bring it back.

[Paul_Tikkanen]

You're very welcome.

Glad the sound works better.

I don't believe that there is a fix for the problem though.

See if the Beats Audio configurator is listed in the list of Windows programs, and if it is, see if you can make any changes from it in that location.