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- HP Community
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- Notebook Audio
- HP Envy 15 Notebook PC Beats audio speakers no longer workin...

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08-27-2018 10:57 AM
I have uninstalled the audio driver, (resulting in a very tinny audio) then reinstalled the latest audio driver from the HP website (last updated 2013?!)
And I get a higher quality audio but it's still from the bottom of the laptop and not the beats speaker on top of the keyboard.
Is there any fix for this?
The driver is sp63555 if that helps.
Solved! Go to Solution.
Accepted Solutions
08-27-2018 11:05 AM
Hi,
It may be worth trying the slightly later version of the IDT HD Audio Software package below.
http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe
When the installation has completed, restart the notebook.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
08-27-2018 11:05 AM
Hi,
It may be worth trying the slightly later version of the IDT HD Audio Software package below.
http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe
When the installation has completed, restart the notebook.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
08-28-2018 02:02 AM
You're welcome
All the best,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP