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‎04-28-2022 03:11 AM

HP Recommended
Product: HP ENVY 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hi, since long time ago there's being an issue around my audio system, which is, every time i plug headphones I have to manually select the "Communication Headphones (IDT High Definition Audio CODEC Ready)" the default option is the "Speakers / HP (IDT High Definition Audio CODEC Default Device)" that's not the issue, but since that i starting to think that something might be wrong with the system. 

 

Recently I'm not able to connect the phones, when I select the "Communication Headphones" no sound get out the phones or speaker, but if I select instead the "Speakers / HP" the sound get out not only in the headphones as well as the speakers. 

 

i don't know what this happens but it might be related to some Driver Issue. i tried install the drivers from the driver site of my computer in HP (HP ENVY 15t-j100 Quad Edition CTO Notebook PC (ENERGY STAR) Manuals | HP® Customer Support) but is not working. 

 

I will appreciate any help in this matter.  

1 REPLY 1

‎04-28-2022 06:51 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to see if installing this W10 IDT audio driver from a newer model notebook also works on yours.   Restart the PC after installing the driver.

 

6.10.6492.0 

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe 

 

 

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