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‎09-29-2018 02:13 PM

HP Recommended
Product: HP Envy 17 Leap Motion notebook
Operating System: Microsoft Windows 10 (64-bit)

Hello

 

I recently purchased a JBL Flip 4 bluethooth speaker but can't seem to connect it to my laptop. 

 

I did some internet research and contacted JBL who advised that I source an up to date driver from my laptop manufacturer in order to resolve this, but I cannot locate it.

 

Can anyone advise please?

 

Many thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-29-2018 04:34 PM

HP Recommended

Hi

 

Thank you for responding.

 

The full Model name is HP Envy 17 Leap Motion  SE NB PC and the product no. is FID50EA#ABU.

 

However, I have just run an update and now the speaker is discoverable and is working! Yay!

 

Thanks again for having taken the time to respond, it is very much appreciated.

 

Best regards

View solution in original post

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2 REPLIES 2

‎09-29-2018 03:25 PM

HP Recommended

@Cazjo

 

What is your HP Envy 17 Leap Motion notebook  machine ? Does it have Bluetooth adapter ?  Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

  Please do NOT post its Serial number (s/n).

Regards.

BH
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Was this reply helpful? Yes No

‎09-29-2018 04:34 PM

HP Recommended

Hi

 

Thank you for responding.

 

The full Model name is HP Envy 17 Leap Motion  SE NB PC and the product no. is FID50EA#ABU.

 

However, I have just run an update and now the speaker is discoverable and is working! Yay!

 

Thanks again for having taken the time to respond, it is very much appreciated.

 

Best regards

Was this reply helpful? Yes No
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