HP Envy 17 laptop running on Windows 10 has no sound from speaker or headphones

[Rosemary21]

HP Laptop Envy 17 HP updated 02/08/2021 running on Windows 10 Home Edition 20H2 updated on 10/31/2020.  Using Realtek Audio driver.  No sound through laptop speakers or headset since HP update on 02/08/2021.   I have used both HP assistant that tells me the device is working properly and the windows troubleshooter which cannot find a problem.   I'm not very tech savvy but I can follow detailed instruction.

[Rosemary21]

Wish I had looked at posts in here before I bothered.  Apparently no one answers questions in here all those with sounds show no replies. 

[KrazyToad]

@Rosemary21

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.