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HP Envy internal microphone not working

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HP Envy
Microsoft Windows 10 (64-bit)

The internal microphone on my daughter's HP Envy is registering 0% and occasionally a low value 10-20% when testing and shouting into the microphone. During zoom calls the other party says the audio is intermittent. I have tried the usual stuff as suggested by the HP online chat bot: troubleshooting shows no problem, drivers are up to date, testing shows mostly 0% to loud noise and sometimes a low value (<20%), ran audio diagnostics (no issues), and even tried turning it off and on again, disabling and enabling it, and tried different volume settings from 50 to 100%. Not sure what else to do other than try and call HP when they are back at work. Laptop bought in March 2020 is still under warranty.

HP Support Agent
HP Support Agent
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Hi@PaulStevenson, Welcome to the HP Support Community!


Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • Check with the internal app windows voices recording?
  • What is the product number of your device? Use this link to find it:

To resolve these issues, download and install the following SoftPaq to update the audio driver:



Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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