HP Envy internal microphone not working

[PaulStevenson]

The internal microphone on my daughter's HP Envy is registering 0% and occasionally a low value 10-20% when testing and shouting into the microphone. During zoom calls the other party says the audio is intermittent. I have tried the usual stuff as suggested by the HP online chat bot: troubleshooting shows no problem, drivers are up to date, testing shows mostly 0% to loud noise and sometimes a low value (<20%), ran audio diagnostics (no issues), and even tried turning it off and on again, disabling and enabling it, and tried different volume settings from 50 to 100%. Not sure what else to do other than try and call HP when they are back at work. Laptop bought in March 2020 is still under warranty.

[praveenbv]

Hi@PaulStevenson, Welcome to the HP Support Community!

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Have you tried any troubleshooting steps?
• Check with the internal app windows voices recording?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

To resolve these issues, download and install the following SoftPaq to update the audio driver: https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107252.exe

Hope this helps! Keep me posted. 

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